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Zendesk AI Review
Enterprise AI for customer service at scale
Quick Summary
Zendesk AI brings artificial intelligence capabilities across the entire Zendesk customer service platform. From AI-powered ticket routing and agent assistance to automated responses and sentiment analysis, it helps large support teams handle higher ticket volumes while maintaining quality and reducing resolution times.
$55/mo
No
4.2/5
Zendesk AI
Enterprise AI for customer service at scale
What is Zendesk AI?
Zendesk AI brings artificial intelligence capabilities across the entire Zendesk customer service platform. From AI-powered ticket routing and agent assistance to automated responses and sentiment analysis, it helps large support teams handle higher ticket volumes while maintaining quality and reducing resolution times.
Zendesk AI is designed for users who need customer-support capabilities. Plans start at $55/mo.
Key Features
Pros & Cons
Pros
- +Enterprise-grade platform trusted by thousands of companies
- +AI features integrate smoothly into existing Zendesk workflows
- +Ticket routing and triage significantly reduce response times
- +Comprehensive multi-channel support capabilities
- +Rich ecosystem of integrations and marketplace apps
Cons
- -Per-agent pricing gets expensive for large teams
- -AI features are spread across tiers, requiring upgrades
- -Complex setup and configuration process
- -Interface can feel dated compared to newer competitors
Zendesk AI Pricing
Suite Professional
- Advanced AI
- Skills-based routing
- Custom analytics
- SLA management
Suite Enterprise
- Full AI suite
- Custom roles
- Advanced data protection
- Sandbox environment
Frequently Asked Questions
What is Zendesk AI?
Zendesk AI brings artificial intelligence capabilities across the entire Zendesk customer service platform. From AI-powered ticket routing and agent assistance to automated responses and sentiment analysis, it helps large support teams handle higher ticket volumes while maintaining quality and reducing resolution times.
How much does Zendesk AI cost?
Zendesk AI plans start at $55/mo per month.
Is Zendesk AI worth it?
With a rating of 4.2/5, Zendesk AI is a strong choice. Key strengths include: Enterprise-grade platform trusted by thousands of companies and AI features integrate smoothly into existing Zendesk workflows. However, be aware that per-agent pricing gets expensive for large teams.
What are the best alternatives to Zendesk AI?
Popular alternatives include Intercom Fin, Tidio. Check our comparison pages for detailed head-to-head analysis.
Similar Tools to Zendesk AI
Intercom Fin
AI customer support agent that resolves issues instantly
Intercom Fin is an AI-powered customer support agent built on top of Intercom's industry-leading customer service platform. It uses your help center, documentation, and past conversations to resolve customer queries instantly and accurately, handling up to 50% of support volume autonomously while seamlessly handing off complex issues to human agents.
Tidio
AI chatbot and live chat for growing businesses
Tidio is a customer communication platform that combines AI-powered chatbots with live chat for small and mid-sized businesses. Its Lyro AI chatbot learns from your FAQ and help content to automatically resolve common customer questions, while seamlessly integrating with e-commerce platforms like Shopify and WooCommerce.
Looking for alternatives?
Zendesk AI isn't the only option. See how it stacks up against the competition.
See Best Zendesk AI Alternatives →Zendesk AI
Enterprise AI for customer service at scale
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